Missed/Late Appointment Policy


Our goal is to provide quality individualized medical care in a timely manner. No-shows, late shows and cancellations inconvenience those individuals who need access to medical care. We would like to remind you of our policy regarding missed and late appointments. Please see the attached policy below:

Missed/Late Appointment Policy




Do I need to make an appointment to have my forms completed?


For Patients requiring any FORMS that need to be completed by a Physician please:

Ensure that you have completely filled out your portion of the form before coming to the office.

Book an appointment so that you can meet with your physician and fill out the forms together.

Please indicate the reason for your visit when calling to book your appointment so that an appropriate amount of time can be given.

You CANNOT drop off your forms to be filled out by your doctor and to be picked up at a later date. You must have an appointment booked.

Patients should ALWAYS keep their forms.


What is a “Same Day” appointment?


“Same Day” appointments are used to address one issue, as the time slots are shorter than regular appointments.

These appointments are to provide advice, assessment and treatment of minor illnesses and injuries such as cuts, bruises, minor infections, sprains, skin complaints, prescription renewals and referrals. You will require an appointment and we encourage you to call the same day to reserve a spot.  “Same Day” appointment dates are posted weekly on our Facebook page. You may also call the Family Health Team to determine when the next “Same Day” clinic is available.

Please be advised that any controlled substance(s) and/or narcotic medication(s) will not be prescribed or renewed at a “Same Day” appointment. If you are unsure what a controlled substance and/or narcotic medication is, please do not hesitate to give us a call.


I’m running out of medication. How can I get a refill?


Prescriptions can be renewed in person (at your scheduled appointment), or by having your pharmacist fax a request to your doctor’s office. Please speak to your Physician to discuss their preferred method.

In most cases, refill requests will be completed within 2-3 days, so be sure to request your refills well before you completely run out of your medication.

In some cases, your Physician or Nurse Practitioner may wish to see or speak to you before renewing your prescription(s). In this case, you will need to make an appointment.

For patients taking prescription narcotics, please note that it is encouraged that these medications be renewed at scheduled appointments. Please note that only Family Physicians will renew narcotic medication. Nurse Practitioners will not renew prescription narcotics.

It is important to determine your method for renewing medications ahead of time so that you never run out.